FAQ


Custom clearance

When is import duty due?

Import duty is due for payment when the goods arrive in the country at the Customs port with the intent to unload the goods and enter them into the commerce of the country.


Who is responsible for paying the import duty?

Paying the import duty is the responsibility of the importer which by definition is indebted to the Government for the importation of their goods.


Are contact lenses subject to customs clearance?

Yes. Contact lenses purchased that lead to import to country is subject to customs clearance. The customs clearance formalities are normally handled by the courier companies that undertake the shipment.


Payments

Who/what is Paypal.com?

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.


Who is processing my credit card transaction?

We have implemented one of the safest and most secure forms of online payment in the industry today.

To accept online payments on our behalf we have corroborated with paypal.com.

All of our online transactions are done through PayPal. This is a safe, secure, and efficient way to purchase online.

We accept Visa and MasterCard


How do I pay for my purchases?

We accept the following payment options:

* Paypal (Temporarily this is the only available payment method)



Policies & Practices

What is your Return policy?

The goods that are delivered to customer are packed in the manufacturer standard of sterile packaging sealed in standard box. Customer can return the goods delivered provided the box is still unopened and goods are in the standard sterile packaging intact. A replacement will be made for goods return within 3 days from the date of order. However, shipping and handling charges are non refundable.


About Orders

I need two different powers to make up the pair because I have different powers for my left and right eyes. How can I buy 1 pair in two different powers?

Place your order by putting your required power for your left & right eye. We will then process it accordingly. 

How do i know when you have shipped out my orders?

You shall receive an email notification with a tracking number once the item has been shipped


What is the delivery time frame for normal delivery by registered air parcel ?

Normal delivery means shipment via registered air mail. Delivery standard is based on the exchange of documents or parcels from the delivery destination to the intended ones.
The days represent working days.

More information on the tracking site


What is the delivery time frame for Express Delivery?

Express delivery is express courier service provided by DHL, UPS, FEDEX & TNT.

Express delivery time frame is as follows:

International delivery is from 3 to 5 working days.

Actual number of days depends on location.


What is a Remote Area (ODA) and how is that going to affect my shipment?

Remote areas are areas designated by the courier company as outside the city and it might take another few days for shipment to arrive.

Click below to search for Remote Area (ODA)

http://raslist.dhl.com/jsp/first_main.jsp

What is the best way of shipping contact lenses to USA?

It is recommended that customers from United States Of America to choose normal shipping. Normal shipping to USA will take between 10 to 14 days but there will be fewer problems from the Customs.


My country name is not listed on your shipping list.

If your country is not listed we cannot ship our products to you.

Contact Lens Care

   Actually, contact lens care is easier than ever. One-bottle care systems and disposable contact lenses mean that proper lens care involves much less time, expense and trouble than it did years ago.
Before we get started, understand that you should not switch care regimens without asking your eye doctor first. Some products are not compatible with each other, or with certain contact lenses. Using incompatible products can ruin your contact lenses or harm your eyes.
To make sense of all the bottles and boxes, it helps to know what steps are required to care for soft contacts.
It's particularly important to follow guidelines for safe handling of soft contact lenses in light of recent outbreaks of serious fungal eye infections associated with a popular (now discontinued) brand of contact lens cleaning/disinfecting solution.

The Basics of Soft Contact Lens Care: Clean, Rinse and Disinfect?
1.       Wash your hands so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Dry your hands with a lint-free towel. 
2.       Remove one lens and clean it with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. The FDA recommends that you rub the lens in the palm of your hand with a few drops of solution, even if you are using a "no-rub" product. 
3.        Rinse the lens again to remove the loosened debris, making sure to take as long as the package directs: Rinsing is an important step. 
4.       Place the lens in your clean lens case or lens holder and fill with fresh solution; don't "top off" your old solution. Disinfecting kills microorganisms on the lens. Disinfection time varies from product to product; check the package for details.  
5.       Repeat steps two through four for your other lens.

Beyond Clean, Rinse and Disinfect
Protein. Depending on what kind of contact lenses you wear and how much protein your eyes deposit on your contacts, your doctor may recommend you use a product for protein removal.
While cleaning them does remove some protein, it can still build up on your lenses and make them uncomfortable. That's why the longer you wear lenses before replacing them, the more likely you are to need a protein remover.
For example, if you wear disposables, you probably won't need one; but if you wear the kind of lenses that are replaced only once or twice a year, you definitely will. Products for removing protein include enzymatic cleaner and daily protein removal liquids.
Eye dryness and irritation. Use contact lens eye drops to lubricate your eyes and rewet your lenses.
Eye sensitivity and allergies. A small percentage of lens wearers develop an eye allergy to the chemicals present in contact lens solutions. If this is the case with you, you don't need an additional product: You just need to switch products to those marked "preservative-free."

The Products: Cleaning, Rinsing and Disinfecting Solutions?
Saline solution is for rinsing and storing contact lenses, when you're using a heat or UV disinfection system. You also may need it for use with enzymatic cleaning tablets or cleaning/disinfecting devices. Never use saline products for cleaning and disinfection.

Daily cleaner is for cleaning your contact lenses. You place a few drops in the palm of your hand and carefully rub the lens for as long as
Hydrogen peroxide systems may help wearers who are sensitive to the preservatives in multipurpose solutions.

Some lens holders for hydrogen peroxide systems have a built-in  directed, usually around 20 seconds, making sure to clean both sides. Use other products for rinsing and disinfection.

Multipurpose solution is for cleaning, rinsing, disinfecting and storing your contact lenses. Clean your lenses as you would with daily cleaner, then rinse (as long as directed) and disinfect, all with the same solution; or rinse the lenses twice, then place them in the clean lens case with solution to clean and disinfect. When you are ready to wear the lenses, rinse them again. With multipurpose solutions, no other lens care products are necessary.

Hydrogen peroxide solution is for cleaning, disinfecting, rinsing and storing your contact lenses. With this product, you place your lenses in the provided basket and rinse them, then place the basket in its cup and fill the cup with solution to clean and disinfect your lenses.
Hydrogen peroxide systems may help wearers who are sensitive to the preservatives in multipurpose solutions.
Some lens holders for hydrogen peroxide systems have a built-in neutralizer (to convert the hydrogen peroxide to water, so it doesn't sting your eyes), but with others you need to add a neutralizing tablet.
After the disinfection and neutralizing step is completed, you can remove the lenses from the case and put them on.
Never rinse your contacts with hydrogen peroxide solution and apply them directly to your eyes without completing the entire disinfecting and neutralizing step. Doing so can cause a painful chemical injury to the eye.
Cleaning/disinfecting devices will, as you would expect, both clean and disinfect your contact lenses. Depending on how the brand is designed, cleaning is accomplished with either ultrasonic waves or subsonic agitation, whereas disinfection occurs via multipurpose solution or ultraviolet light.
The instructions for the devices are all a little different. In general, you first rinse the lenses, using either saline or multipurpose solution as directed. One brand requires rubbing with the saline, but most are no-rub.
Then, put your contact lenses in the device and fill it with the same type of solution as for the rinse. Place the lid on the device and plug it in to clean and disinfect your lenses.
  

Things you have to know about your lens care.
  Never touch solution bottle tips to any surface, including your body: the solution can become contaminated. 
Avoid getting tap water on your contact lenses and accessories, as it can carry a microorganism called Acanthamoeba that causes serious eye infections. While regular contact lens disinfection procedures do kill Acanthamoeba, they typically don't kill its cysts.

Remember to clean your contact lens accessories (lens case, cleaning/disinfecting devices, enzymatic cleaner vials and so on) as directed.

Lens cases can be rinsed with hot tap water and dried when not in use.

Throw out your contact lens case once a month, or as directed, to reduce your risk of infection.


How to wear contact lenses.
Check out this youtube link on how to wear your contact lenses http://www.youtube.com/watch?v=AmX8K2lKrLI



Step 1
Wash your hands thoroughly. It's best to allow them to air dry because drying off with a towel could deposit tiny fibers on your hands that will cause problems.






Step 2
Open the right eye lens case and use your index finger to scoop the lens out.







Step 3
Place the lens on your index finger. Rinse the lens carefully with solution. If it folds down, just push it back up with your other index finger. Make sure the lens is right side out. The edges of the lens should curve inward not out.







Step 4
Lift the lens to your eye and use your middle finger to pull down your lower lid.







Step 5
Place the contact lens on your eye and release your lower lid. Blink your eye to adjust the lens.





Step 6
Repeat this process with the left eye. Once finished, clean out the contact case and refill with fresh solution.            

                      

Contact Lens Care Must-Knows
Once you've decided which product you'd like to try, discuss your plans with your eye doctor. Don't switch brands until you determine that the new brand is compatible with your other products and with your contact lenses.
Never touch solution bottle tips to any surface, including your body: This can cause contamination of the solution.Regardless of which care regimen or brands you use, remember:
·           Avoid getting tap water on your contact lenses and accessories, as it can carry a microorganism called Acanthamoeba that causes serious eye infections.
·          
            Remember to clean your contact lens accessories (lens case, cleaning/disinfecting devices, enzymatic cleaner vials and so on) as directed.
·          Lens cases should be rinsed with hot tap water and dried when not in use. (Because Acanthamoeba cysts may be present in tap water and can survive for years after drying,* some eye doctors recommend using only contact lens disinfecting or multipurpose solution for this step.)
·          Throw out your contact lens case once a month, or as directed, to reduce your risk of infection.
Most importantly, clean and disinfect your contact lenses once a day. If you wear extended wear contacts, clean and disinfect the lenses as soon as you remove them, unless they are designed to be discarded immediately after use. Not only will your eyes be safer and healthier, but your contact lenses will be more comfortable to wear, too.

Tips:
·                  Soak the lens will disinfect the contact lens
·                  Store contact lens solution at room temperature
·                  Ensure that the caps of solution is close when not in use
·                  Contact lens and contact lens' case need frequent cleaning to avoid contamination 

·                  Clean every day, even for extended-wear lenses. Remove protein every two weeks.
·                  Clean lenses with cleansing solution and rinse with saline solution. Do not use tap water or saliva.
·                  Disinfect contact lenses with solutions recommended by lens manufacturers. Do not heat lenses that are immersed in solution in the lens case.
·                  Always keep your lenses moist
·                  Lens cases are prone to germ growth. They need to be cleansed or heated every three days. The solution in the case must be replaced every day.
·                  When you feel discomfort while wearing contact lenses, use saline solutions or lubricating eye drops. When you want to wear contact lenses for a long period of time without removing them, consult an eye specialist.  

Things you can't do: 
·                  Don't put damaged contact lens in your eyes because this will damage your cornea
·                  Don't apply makeup before inserting your contact lens
·                  Don't add a squirt to the solution that has been used for storage or overnight cleaning
·                  Don't use saline to disinfect your lens
·                  Don't wear contact lens when working in harmful or irritating fumes
·                  Don't allow soaps, cosmetics, etc. to reach with your contact lens
·                  Don't mix lens with saliva
·                  Don't sterilize disposable lens
·                  Don't mix different brand of solution
·                  Don't share your lens with other people
·                  Don't repeatedly take your lens in and out throughout the day
·                  Don't rinse or store contact lens in water (tap or sterile water)



Terms & Conditions

Terms & Conditions Of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. Please read the Terms and Conditions of Use carefully. By using this site, you agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, you may not use the site. Bigeyescontactlens reserves the right, at any time, to modify, alter, or update this Disclaimer and these Terms and Conditions of Use, and you agree to be bound by such modifications, alterations or updates.

Warranty Disclaimer
This content of this web site is provided to you as a service to you as our customer. We take all the precautions and care to ensure you are fed with information that are reliable pertaining to contact lenses. However, the content may not be complete especially information relating to medical aspects. You are suggested to contact your optometrist or optician should you require information or advice on the medical perspective of the contact lenses. We strongly put forth to you that the content provided in this web site should not be taken as alternative to information that you should get from your optometrist or optician.

The products that we provide on this web site are obtained from the major branded contact lenses suppliers. In the face of such condition, we hereby declare that the products we supply to our customers are on a 'as is' basis as per the condition we obtain from the contact lens supplier. In addition, there is no warranty of any kind that comes from bigeyescontactlens in respect to the use of the web site in terms of hardware and software. We disclaim liability for technical failures, incomplete transmission of data, technical inaccuracies and any unauthorized access of the web site.

Bigeyescontactlens.com is a web site that does allow other third party content. We shall not held responsible in respect of services, accuracy of information and products if any that are provided by such third party.

We reserve the right to limit the quantities that you order. However, we shall take all the necessary actions to ensure that each product that is advertised in this web is available.